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Bungle

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eBay Return
« on: March 30, 2023, 12:27:45 PM »

Hello everyone, I am currently dealing with a situation that isn't ideal at all on eBay. A buyer bought two bats from me exactly two weeks ago and yesterday opened a return on both of them without contacting me first. They have a combined value of 500 and were two of my best/favourite bats. As he stated in the return reason "doesn't work or is defective" eBay automatically offer him two return labels (that I have to pay for) to send both of the bats back without any possible input from my end. The two bats were sold as brand new and not knocked in, with the description stating that this will need to be done before the bat is ready to be used.

With how buyer friendly eBay is I am very worried I am going to get completely stuffed by this. I can (and plan to) dispute the refund once the bats get returned back to me and then they will make a decision on what has to be done but I really am not hopeful. Here are the pictures he has added for the first bat, including this comment in the return reason:

"Ive had the bat serviced and knocked in, Ive used the bat once and a huge crack has appeared on the side of the bat. Ive taken this to a cricket shop and theyve told me that this is not an authentic limited edition bat, limited edition willow does not crack after one session."

The bat is of course a genuine GN Limited Edition model that was sourced from India. "Limited Edition willow" did make me laugh. Here are two pictures he has added:



The second bat was without a doubt my favourite and I went back and forth between wanting to keep it or not several times, it makes me quite sad to see what he has done to it. In the return comments he added:

"Ive had the bat serviced and knocked in, Ive used the bat once and a huge crack has appeared on the side of the bat. Ive taken this to a cricket shop and theyve once again told me that cracks like this do not appear on this quickly on gray nicolls bats."

I sent him a message asking for the name of the person or company who serviced the bat, but unsurprisingly did not receive a response. Here is the only clear picture he added showing the damage on this one:



If anyone could share some advice on how I can word my defence I would be very grateful, of course willow is a natural product and these things do happen but it seems extremely suspicious his two are in this condition in less than a fortnight.

Thanks  :)

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procricket

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Re: eBay Return
« Reply #1 on: March 30, 2023, 12:35:00 PM »

Are they the Indian Red labelled marketed bats..
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Jimbo

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Re: eBay Return
« Reply #2 on: March 30, 2023, 01:05:48 PM »

Presumably you've got photos showing the condition they were in when listed? If he's used (and this includes having bats serviced or knocked in) the bats and caused damage then you surely should be able to argue they are not being returned in the same condition and are not eligible for refund?
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alba caerulea

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Re: eBay Return
« Reply #3 on: March 30, 2023, 01:06:29 PM »

Presumably you've got photos showing the condition they were in when listed? If he's used (and this includes having bats serviced or knocked in) the bats and caused damage then you surely should be able to argue they are not being returned in the same condition and are not eligible for refund?

I was about to say the same
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Tom

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Re: eBay Return
« Reply #4 on: March 30, 2023, 01:23:59 PM »

You might be in trouble tbh. Grey imports (i.e those made for sale outside of the EEA but imported) are generally considered counterfeit if resold here.
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MichaelM

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Re: eBay Return
« Reply #5 on: March 30, 2023, 01:24:45 PM »

Sorry to hear you're in this situation,
once you've received these returned items, ebay will issue the buyer full refunds within 3 days.
Imo it's the best advice to contact eBay by phone and email, asap, and inform them of this situation and provide them with photos of the items when they're sent.
Best of luck with it.


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Kulli

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Re: eBay Return
« Reply #6 on: March 30, 2023, 01:28:22 PM »

Ebays massively buyer friendly, I'm in a similar case at the moment where the guys has been desperate to use a bat, so I sent it next day delivery.

3 weeks later i then get an ebay return request under 'not as described' and reason ' not as good a bat as described', and uploaded a photo from my original listing. Still waiting for it back so hopefully it's just used a bit and not damaged.

It sucks but in reality you just have to suck it up.

My main hope is now that I have accepted the return request that he can't actually be bothered to send the bat.
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KettonJake

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Re: eBay Return
« Reply #7 on: March 30, 2023, 03:12:25 PM »


With how buyer friendly eBay is I am very worried I am going to get completely stuffed by this. I can (and plan to) dispute the refund once the bats get returned back to me and then they will make a decision on what has to be done but I really am not hopeful. Here are the pictures he has added for the first bat, including this comment in the return reason:


The returns process doesn't even have this feature now, literally no button anywhere in the return to do anything but accept the return.
All you get is the option to refund prior to them even returning it. Once its back with you, eBay will then hound you until you either give the money back or they take it from you.

Last time it happened to me I genuinely considered closing my account. Thankfully the buyer sent me the product back essentially new (not cricket related) after accusing me of selling a fake. I then sold it again (for more) a couple of weeks later

Kulli

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Re: eBay Return
« Reply #8 on: March 30, 2023, 03:35:33 PM »



People 🤦🏻‍♂️

EBay 🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️
« Last Edit: March 30, 2023, 03:37:36 PM by Kulli »
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ppccopener

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Re: eBay Return
« Reply #9 on: March 30, 2023, 03:56:56 PM »

Pretty poor reason for a returnthe bat is not a good as described.. maybe its the user.

EBays def more buyer friendly than it was, if your returning something you must provide tracking info to the seller so at least you get the item back. If its not in the same condition I would open a case and dispute it

More likely here is buyers remorse, maybe he paid more than he was going to. Maybe he got another bat cheaper and decided to try his luck knowing eBay would not refuse a refund
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Kulli

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Re: eBay Return
« Reply #10 on: March 30, 2023, 04:18:31 PM »

Also lucky you got the same bats in return. As long as they send something and have a tracking theres a chance you get made to refund.
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jonny77

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Re: eBay Return
« Reply #11 on: March 30, 2023, 04:51:00 PM »

Unfortunate and obviously they shouldn't be taken back imo if used. I saw a bat recently that someone had knocked in with a metal hammer. Should that be taken back??!

Can you not list on eBay with no returns? I thought you could?

However, that does look some serious damage for new bat and not what you'd expect to see, when of not knocked in. Where did you buy them from? I take it theres no storm damage etc evident? Saw a Kookaburra Kahuna Pro went like this early on, seemed very dry and had storm damage
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t2ylo

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Re: eBay Return
« Reply #12 on: March 30, 2023, 05:07:55 PM »

Im going with rock hard balls & smashing everything including Yorkers 
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Kulli

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Re: eBay Return
« Reply #13 on: March 30, 2023, 05:11:04 PM »

Unfortunate and obviously they shouldn't be taken back imo if used. I saw a bat recently that someone had knocked in with a metal hammer. Should that be taken back??!

Can you not list on eBay with no returns? I thought you could?

However, that does look some serious damage for new bat and not what you'd expect to see, when of not knocked in. Where did you buy them from? I take it theres no storm damage etc evident? Saw a Kookaburra Kahuna Pro went like this early on, seemed very dry and had storm damage

No returns only covers when the buyer changes their mind, not incorrectly described or faulty.
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ppccopener

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Re: eBay Return
« Reply #14 on: March 30, 2023, 05:11:48 PM »

Any buyer can claim item is not as described regardless of whether you accept returns or not.

Its an extra insurance for buyers.

EBay has changed from pro sellers to pro buyers I find

I sell and buy so its not great selling but buying gives extra protection

Depends how you view that
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