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Author Topic: Warsop Customer Service.  (Read 11315 times)

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mattw

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Re: Warsop Customer Service.
« Reply #15 on: November 03, 2010, 05:09:17 PM »

Later on in the day I did send them another email once I had calmed down with these pictures above and apologising for maybe coming over as angry on the phone.

My response:

"Following on from our earlier telephone conversation which we discussed your disappointment, where we offered you the option of returning the bat to ourselves. We shall carry out further work to the face and edges (at no extra charge to you, to show good will) to make the face and edges one colour but we will not do any further work to the back of bat which will remain the oxidized colour that it is at the present time.  We shall also apply one front transfer and one edge transfer to each side before sending your bat back to you as offered earlier."

However, that's pretty much what they said that they would do on the phone and they seemed to have dodged my main issue about postage.

I think I shall send another message back to try and sort something out with them, as I for what's happened I now expect a full bat refurb from the work that they have done. (Why won't they do any further work on the back of the bat?)
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Talisman

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Re: Warsop Customer Service.
« Reply #16 on: November 04, 2010, 11:10:09 AM »

Warsop are different to most companies as rather than being a cosmetic operation they are a performance operation. To them the bat is used to score runs, not to win a beauty contest, obviously they work hard of their bat sticker designs and also on the sanding and finishing of every bat.

They have most likely looked at your nearly new bat and thought that they would clean the face and save you the trouble and cost of having the entire bat stripped down and resanded just because the sun has darken the exposed willow a bit. The extra's such as fitting a anti scuff and toe guard free should be viewed as it was intended, an act of generosity. I really like them as a company and people as they would be trying to help you rather than ignore your requests. Since it is purely a matter of not being pretty enough I would either take up their offer or sell it as it is.
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